Terms of Service

Terms of Service for SNOOZE QATAR

Effective Date: 12/08/2024

These Terms of Service ("Terms") govern your use of the website www.snoozeqatar.com ("Site") and the purchase of products from SNOOZEQATAR ("we," "our," "us"). By accessing or using our Site, you agree to comply with these Terms and our Privacy Policy and Delivery and Returns Policy.

If you do not agree with these Terms, please do not use our Site or make any purchases from us.

1. Use of the Website

  • Eligibility: By using this Site, you affirm that you are at least 18 years old or have the consent of a parent or guardian to use the Site.
  • License: We grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal and non-commercial purposes. You may not reproduce, distribute, or create derivative works from the Site’s content without our prior written permission.
  • Prohibited Uses: You agree not to use our Site for any illegal purpose, including, but not limited to, transmitting malware, violating intellectual property rights, or engaging in fraudulent activity.

2. Orders and Payment

  • Placing Orders: When you place an order on our Site, you agree to provide accurate and complete information, including billing and shipping details. All orders are subject to availability.
  • Payment: We accept payments through [list payment methods]. By placing an order, you authorize us to charge the payment method for the full amount, including taxes and shipping fees (if applicable).
  • Order Confirmation: Once your order is placed, we will send a confirmation email. Please check the details carefully and notify us of any errors immediately. We reserve the right to refuse or cancel orders at our discretion, especially in cases of pricing errors, fraud, or inventory issues.

3. Shipping and Delivery

  • Shipping: Orders will be dispatched within 2 working days from the order confirmation. For Qatar, delivery is usually same-day or next-day (excluding Fridays), and for other GCC countries, delivery is within 3-5 working days.
  • Shipping Costs: Shipping charges will be calculated at checkout based on the delivery location.
  • Delays: While we aim to deliver products within the expected timeframes, shipping delays can occur due to factors outside our control, such as customs processing or courier issues.

4. Returns and Refunds

  • Returns: We accept returns within 7 days from the delivery date. The item must be in unused, unwashed, and resalable condition, with the original packaging (including ribbon, card, bowtie, etc.).
  • Proof of Issue: For returns related to product defects or damage, customers must provide evidence (images or videos) showing the issue with the product.
  • Refunds: Once we approve your return, we will process the refund to your original payment method within 5 to 10 business days. Please note that the processing time may vary depending on your bank or payment provider.
  • Non-returnable Items: Returns or refunds will not be accepted for items based on change of mind or dissatisfaction with color, size, or style once the order is confirmed.
  • Shipping Fees: If the issue is caused by an error on our part (e.g., defective or incorrect items), we will cover the cost of return shipping. If the return is for any other reason, the customer will be responsible for return shipping fees.

5. Limitation of Liability

  • General Limitation: To the maximum extent permitted by law, [Your Company Name] is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or the Site.
  • Shipping Issues: We are not responsible for delays or issues caused by third-party shipping providers. If there is an error in your order due to shipping, we will work with the carrier to resolve the issue at no cost to you.

6. Intellectual Property

  • All content on the Site, including text, images, logos, and product designs, is the property of [Your Company Name] and is protected by intellectual property laws. You may not use, copy, or modify any of our content without our explicit written consent.

7. Dispute Resolution

  • Governing Law: These Terms are governed by the laws of [Your Country]. Any disputes arising from the use of the Site or products will be resolved in the courts of [Your Country].
  • Arbitration: If a dispute cannot be resolved informally, it will be settled by binding arbitration under the rules of [Arbitration Body or Authority].

8. Modifications to the Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated effective date. Please review these Terms regularly to stay informed about any changes.

9. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

SNOOZEQATAR
Email: info@snoozeqatar.com
Address: The Pearl Island, Doha, Qatar.